Meet Our Team

Meet Our Team

Home Based Medical Secretary

We work from our own offices, providing a home based medical secretary service to our consultant clients. Even at a distance, our service is entirely equal to a face-to-face provider, saves additional costs and means that you don’t need to have a fixed office.

If you don’t need full-on practice management or already have your own people who work for you and need The Medical Secretariat to be involved in just a specific part of your private practice or medico-legal practice, then that’s fine, too. We are completely flexible. Our medical secretarial, PA and admin service will be tailored to your practice and the support that you need.

Meet our team, who could be your team! We are the focal point of all of the private practices which we work with and will be at the heart of what you do.

Here we are! Come on in and say hello!

Sue Wilcox

Senior Medical Secretary, Practice Manager and Director of The Medical Secretariat Limited

T: 0121-242 3299


Sue Wilcox is the founder and driving force behind The Medical Secretariat. Sue is a professionally qualified medical secretary who has been working with consultants for 40 years. She is a ‘proper’ medical secretary, trained and highly experienced, who holds the Diploma of the Association of Medical Secretaries, Practice Managers, Administrators and Receptionists (AMSPAR).

Prior to setting up her business in 1991, Sue had a successful career as a medical secretary to surgeons and physicians in NHS and private hospitals in and around Birmingham. During this time, she established her reputation as a hard-working, high-quality medical secretary.

Demand from local consultants, asking for her help with setting up or running their private practices, inspired Sue to leave her post as a hospital-based medical secretary at The Queen Elizabeth Hospital in Birmingham and to set up her own business. This was more than 30 years ago and, since then, Sue has worked with many consultants, assisting them with the development and day-to-day organization of their practices and making a positive contribution to the growth and profitability of the practices she has worked with.

Sue’s particular interest lies in practice management and practice development. If required, she will assess all aspects of a consultant’s private practice, either clinical or medico-legal, making recommendations for restructuring or refining systems and implementing changes and improvements with the aim of making a practice run more efficiently and more profitably. In addition, Sue also enjoys business development and marketing, working with her consultants to promote and grow their practices.

Sue has been working with doctors in private practice for many years and wants to help you! Get in touch – she would love to speak to you to discuss what she can do for you and for your private practice.

Peter Wilcox

Medico-Legal Administrator and Operations Manager

T: 0121-242 3299


Peter obtained a Higher National Diploma (HND) in Business Studies (Finance) from North Worcestershire College, Bromsgrove, in 1982. Following this, he had a long, successful career in road transport management and logistics working for BRS holding various positions such as National Accounts Manager, Site Operations Manager and Contracts Manager at several Branches in the West and East Midlands.

He made a major change of direction in his professional life in 2001, deciding to move into healthcare. He worked first in the community as a District Nurse Team Administrator in South Birmingham. He then worked for 4 years at the former Birmingham Nuffield Hospital in customer services/GP liaison. During this time, he organised the PGA presentations, working with consultants to showcase their skills to local GPs and informing local GPs of new services available at the hospital.

Peter then moved to the Royal Orthopaedic Hospital NHS Foundation Trust where he was their private patient officer for 7 years. He was brought in to develop private patient facilities and encourage the consultant surgeons to support the Trust. His duties involved liaison with patients and insurance companies, preparation of fixed price quotations, and pre-authorisation of treatment. The private facility became very active with international patients, and Peter’s role would not only involve financial aspects of treatment, but developed to become instrumental in working with Embassies to advise on Visa applications and documentation for patients planning to visit the UK.

He joined Sue at The Medical Secretariat Limited in 2012 and looks after the medico-legal practices with which they are involved. He is also operations manager for the company, assisting Sue with the strategic development of their business and ensuring that all of the legal obligations for running a business are met.

Ruth Goldingay

Senior Administrative Assistant

T: 0121-242 3299


Ruth Goldingay is a major asset to The Medical Secretariat. She brings with her many skills and experience which she has acquired during a long career with one of the major banks where she worked for 19 years as a business manager’s assistant. This was followed by a further 6 years with a local accountancy firm in South Birmingham.

Ruth is incredibly well-organised with a huge capacity for work. She is professional and diplomatic, an excellent communicator, thorough, with an eye for detail. She is a reliable and motivated team player with the confidence and ability to work on her own initiative.

Ruth assists Sue with the administrative requirements of a number of our higher profile practices. She is usually the first point of contact for patients and is very much ‘front of house’ for the consultants in the practices she works on. Patients like and trust Ruth and so do our consultants. Ruth has also cheerfully accepted the added responsibility of a more central role as a personal assistant within some of our practices, working closely with our consultants and their patients.

Ruth delivers exceptional service to our consultants and their patients and is a superb representative for The Medical Secretariat and its values.

Jonathan Wilcox

Medical Transcriber and Performance and Planning Manager

T: 0121-242 3299


Jonathan has a background in the railway industry, but began a sabbatical in 2016 to join The Medical Secretariat as a medical transcriber and enjoyed it so much that he is still here in 2020! He has recently obtained his Level 1 AMSPAR certificate in Medical Terminology.

Jonathan transcribes the medical reports for our paediatric, psychiatry and psychology consultants. Jonathan is very popular with the consultants he looks after on behalf of The Medical Secretariat and prides himself on providing an attentive and professional service. His consultants value his reliability and eye for detail together with the speed and quality of his work. This has enabled all Jonathan’s consultants to develop and grow their own practices and to take on more work because they know they can depend on him to adapt and meet the challenge of their increased workloads.

Jonathan has a second string to his bow and is involved in performance and planning for The Medical Secretariat. His professional degree in Transport Management and experience from his work within the railway industry has enabled him to design and implement systems to make some of our own in-house administration and billing processes much more efficient. He also provides us with statistics and information about the performance of our own business and our team to ensure that we are working efficiently and effectively and giving our consultants a high quality service which is value for money.

Kelly Hall

Administrative Assistant

T: 0121-242 3299

Kelly joined The Medical Secretariat Limited at the start of 2020. She takes a keen interest in the work that we do.

She has a background in financial administration and, more recently, in healthcare, where she was employed as an administrator in Dermatology Clinics across the UK. Due to her background and her interest in this area, she deals with much of the administrative work for our consultant dermatologist and is building a rapport with him and with his patients.

Kelly has a quick and efficient use of all the IT equipment and programs and tries to think of ways in which we can make some of our processes quicker and more efficient. Her organisational skills and eye for detail have helped her to make a success of her role so far.

Her background in healthcare was on a face-to-face basis within Clinics, and Kelly has been resourceful in using those communication skills to provide a similar patient experience over the phone, using the knowledge she has gained during her time with The Medical Secretariat to assist patients of all of the consultants that we work with.

Kelly has a great love of learning and has a degree in English Literature. She has already completed her Level 1 AMSPAR Medical Terminology and Level 2 AMSPAR Medical Terminology course (passed with Distinction!) whilst working with us at The Medical Secretariat Limited.

Karen Whitehouse

Medical PA/Trainee Medical Secretary

T: 0121-242 3299


Karen has recently joined The Medical Secretariat Limited and becomes the newest member of the team.

Her most recent working history has been as a property manager within an estate agency. However, prior to this, Karen acquired significant experience from a career working in office environments as an administrator, a lettings manager, and in a variety of secretarial roles, including as a legal secretary.  

Karen is professional, polite, friendly, kind and helpful – she embodies the ethos of The Medical Secretariat! She is very hardworking, well-organized, with good time management skills, and is always happy to take on a new challenge. She also has a good understanding of software and IT packages.

Karen has always had a passion to work within the medical sector and is very keen use her existing skills and expertise whilst gaining the specialist knowledge required to work within a private medical setting. She is currently working towards acquiring a formal qualification as a medical secretary.

Karen has a saying which is “Nothing is impossible with the right attitude” and we agree. Karen is highly-motivated addition to The Medical Secretariat and will play an important part in enabling us to meet the increasing demand for our services, and helping us to attract and accept new business.

We’ve got a great team and it’s our mission to provide high quality bespoke medical secretarial, medical PA and admin services to surgeons and physicians in private clinical and medico-legal practice.

We’d love to share our expertise with you! Get in touch and find out how.