High Quality Practice Manager

A high quality practice manager and medical secretary is essential to the development of a successful private practice. Prior to 2005 I had a modest practice that had been managed by a succession of very good secretaries, however none had taken any great interest in developing my work. In 2005 I had the good fortune to come across Sue Wilcox who over a number of years has worked diligently to transform my private work and create one of the largest ENT practices in the Midland.

Initially Sue took over my practice as part of a group of four Consultant ENT surgeons, of whom I was a consultant partner. When the group broke up in May 2011 I persuaded Sue to stay on and work for me and with her guidance formed the “Birmingham Ear Clinic”. Sue has worked as my practice manager and secretary ever since.

During the time I have known her, Sue has demonstrated excellent organisational and logistical skills and has shown great ability in organising and managing my work. Patients frequently pass compliments to me on the quality of her work. She has a particularly kind and approachable nature with my patients and I know that I can rely upon her totally to deliver excellent customer service to the people who attend our Clinic. She is intelligent and resourceful and I am confident of her ability to handle the day-to-day running of my practice and to involve me only when she needs to.

Sue has an extremely good knowledge of the private medical insurance companies, which enables her to liaise effectively with them. She is able to pre-authorise complex surgical procedures, often involving multiple surgeons and out-of-network hospitals. Her knowledge of the Schedule of Procedures of the various insurance companies has enabled her to secure favourable fees for me for my operative cases. Sue also handles all of my invoicing and ensures that I am paid.

Sue also wrote most of the content for my website herself and, in conjunction with professional web designers, designed the structure and look of the site. She has also written promotional literature for the Clinic, which has been most successful, and she designed our letterheads and business cards.

I have no hesitation in recommending Sue as an extremely capable and efficient private practice secretary and manager.

Richard Irving, MD FRCS
Consultant in Otology, Neurotology & Skull Base Surgery
The Birmingham Ear Clinic Limited

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