What Doctors Say About Our Work

A high quality practice manager and medical secretary is essential to the development of a successful private practice. Prior to 2005 I had a modest practice that had been managed by a succession of very good secretaries, however none had taken any great interest in developing my work. In 2005 I had the good fortune to come across Sue Wilcox who over a number of years has worked diligently to transform my private work and create one of the largest ENT practices in the Midland …

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Richard Irving, MD FRCS
Consultant in Otology, Neurotology & Skull Base Surgery
The Birmingham Ear Clinic Limited

Time has flown, thank you and all of your team for all your support.

We would not be where we are now without it. We are both looking forward to the next developments and doing this with you and your team.

Martin Claridge
Consultant Vascular and Endovascular Surgeon
Premier Veins Limited

You and your team are wonderful. You run a tight ship and hopefully, after all these years, we have come up to the high standards you deliver for us. Got to keep moving and let’s take things to the next level together.

Donald Adam
Consultant Vascular and Endovascular Surgeon
Premier Veins Limited

I have been working with Sue for 24 years. I could not have had a more efficient and reliable private secretary. She has superb organizational skills, a strong customer focus coupled with the initiative to make life easy for her consultants. She has excellent attention to detail in report writing and can always be relied on to get things right first time.

Dr R D Situnayake
Consultant Rheumatologist

I am delighted with the quality of your work on the reports. The proof reading is very helpful and I think we are now seeing increased turnover!

Professor Douglas Turkington
Consultant Psychiatrist & Senior Lecturer in Liaison Psychiatry
Turkington Psychiatry Limited

I found the Medical Secretariat whilst desperately searching the internet to find a service that would be able to urgently type up some lengthy medico-legal reports that my usual secretary could not cope with …

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Nicholas Myerson
Consultant Obstetrician & Gynaecologist, Bradford

Throughout my 33 years working in the National Health Service and 17 years working in private practice, I have not come across another secretary who is more efficient or better at her job than Sue Wilcox …

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Mr Graham Flint
Consultant Neurosurgeon

Mrs Susan Wilcox was my medico-legal secretary for 8 years until my retirement. During this time she gave me a service of the highest quality, from the point of view that reports were of the highest quality, delivered in the time she promised, and Sue was always available for any questions or changes, which may have been required …

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John Pogmore
Retired Consultant Obstetrician & Gynaecologist
Birmingham Women’s Hospital

Mrs Wilcox was my medical secretary for twelve years. Since then she has provided emergency back-up secretarial help whenever work pressures or ill health would have caused serious disruption to my private practice. Her service has always been of the highest possible standard …

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Dr Allan J Norris
Consultant Clinical Psychologist

Sue worked for me in the capacity of self-employed medical secretary for more than 10 years. During that time, the near flawless quality of her work and the speed with which she was able to provide it impressed me greatly …

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Consultant Orthopaedic Surgeon

Sue Wilcox worked as my private secretary for almost 10 years. She is an excellent example of a true medical secretary, who also has a flair and ability for running a private practice. She combines calm efficiency with excellent secretarial skills and the ability to use her initiative. She has an excellent manner with patients. I have no hesitation in recommending her most highly as a private medical secretary.

Consultant Clinical Oncologist

And Here’s What Some Of Their Patients Are Saying

My thanks to you for all the effort you have put in, with great efficiency and politeness.

Please know that you are NOT “a lowly medical secretary” to me!! Just one of the kindest people it has been my privilege to encounter. And I so appreciate—not least at this awful time—that you have cared enough to respond to me so helpfully.

I truly believe that it is very important to make those who make your life that little bit easier aware of the good work they do! After all, if it wasn’t for people like you and Pete, people like me would be super stressed. You have both always been exceptionally helpful, going far beyond your duty and every single time I have ever needed a question answered or an extra appointment or just a little advice, you are super efficient and comforting. I for one feel I have your support during what has been a very difficult diagnosis. I really think you both need to know you are not only appreciated but also valued. I only wish we could replicate you both and send you out to my other new friends diagnosed with the same as me. Most don’t have support or even confidence in their team.

Thank you from the bottom of my heart.